Contact Us

FAQS

How to contact us

The easiest way to contact us is by email info@personalisedsilver.co.uk alternatively use the live chat box in the bottom right corner of the website.

We are available online 7 days a week.

Alternatively phone us on 08448845374 Monday - Friday 9-4pm

How to order

Please order from the website.  If you have any bespoke requirements or need additional information please contact us on 0844 8845374 email info@personalisedsilver.co.uk or by live chat in the bottom right corner of the website.

How is my item engraved ?

We hand engrave all of our items.  We prefer hand engraving rather than machine engraving as it has a more artistic touch, hand engraving is deeper than machine engraving.  We believe hand engraving adds a touch of quality to your personalised gift.  To read more about hand engraving click here.

Does my item come with a box ?

Yes, all items on our website are boxed.  Please see the individual product pages for more information.

How long does it take to receive my order ?

We offer Free UK Delivery on all orders, you will receive your order within 5 days for this option.  Express delivery £6.50, you will receive your order within 2 days.

International Delivery £10 - within 14 days depending on location.

Which payment cards do you accept ?

We accept payment using the following cards Visa Debit, Visa Credit, MasterCard, Maestro and Solo cards and Paypal.

What is your returns policy ?

We offer a refund or exchange within 14 days of purchase on all unpersonalised items, as long as it is in its original packaging and condition.

For hygiene reasons, we cannot accept refunds or exchanges on earrings.

How do I return an item ?

If you wish to return an unpersonalised item please contact us first on info@personalisedsilver.co.uk and we will issue you with a returns number.

 

 

 

 

 

 

Correspondence Address  -  4-6 Mill Street, Unit 18, Hereford, HR1 2NY

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